FAQ

You should be able to get any answers for your questions in this section.  If not, please fill in the question form below.

How does shipping work?
  • We ship worldwide
  • Your parcel will be marked as "various" for security purposes
  • We do not ship after Thursdays as we feel it is too risky for the parcel to be stored in a warehouse over the weekends.
  • Since jewellery is usually a surprise, we can ship to an address other than your billing address
How long will my order take to be completed?

Please allow 10 - 15 business days on all orders directly from our online shop.

How will I know the ring is the right size?
Click to read our article on ring sizing
What if my ring is not the right size?
  • Contact us and we will arrange our courier to collect your ring
  • Resizing  starts from R500
  • 1-2 weeks lead time
I have my own gold that I would like to use
  • Ring Artisan will offer to give you credit for the weight of gold that you have
  • We understand that your gold may be sentimental, therefore, your very gold can be used to make your item
  • We may need to add extra gold due to a 20% weight loss in manufacturing
I would like to remodel my old jewellery
  • No problem! Send us your ideas and the jewellery you would like to remodel
  • We will evaluate your items and work out the best way to bring back the life to your pieces
How do I get my gold/jewellery to Ring Artisan?
  • Contact us and we will arrange our courier to collect the items
Does Ring Artisan make moissanite jewellery?
  • Yes, we do!
  • We offer moissanites at very affordable prices
  • Our moissanites are comparable to Evermore Radiance Moissanites
  • Our moissanites have a lifetime warranty
  • We have all shapes and sizes
  • Colours range: DEF, GH, IJK

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