You should be able to get any answers for your questions in this section. If not, please fill in the question form below.
- We ship worldwide
- Your parcel will be marked as "various" for security purposes
- We do not ship after Thursdays as we feel it is too risky for the parcel to be stored in a warehouse over the weekends.
- Since jewellery is usually a surprise, we can ship to an address other than your billing address
Please allow 10 - 15 business days on all orders directly from our online shop.
- Contact us and we will arrange our courier to collect your ring
- Resizing starts from R500
- 1-2 weeks lead time
- Ring Artisan will offer to give you credit for the weight of gold that you have
- We understand that your gold may be sentimental, therefore, your very gold can be used to make your item
- We may need to add extra gold due to a 20% weight loss in manufacturing
- No problem! Send us your ideas and the jewellery you would like to remodel
- We will evaluate your items and work out the best way to bring back the life to your pieces
- Contact us and we will arrange our courier to collect the items
- Yes, we do!
- We offer moissanites at very affordable prices
- Our moissanites are comparable to Evermore Radiance Moissanites
- Our moissanites have a lifetime warranty
- We have all shapes and sizes
- Colours range: DEF, GH, IJK
Did not find what you were looking for? Click here to submit your question.