You should be able to get any answers for your questions in this section. If not, please fill in the question form below.
How does shipping work?
- Shipping is free to anywhere in South Africa
- Your parcel will be marked as "Component" for security purposes
- We do not ship after Thursdays as we feel it is too risky for the parcel to be stored in some warehouse over the weekends.
- Since jewellery is usually a surprise, we can ship to an address other than your billing address
How long will my order take to be completed?
Please allow 10 - 15 business days on all orders directly from our online shop.
How will I know the ring is the right size?
What if my ring is not the right size?
- Contact us and we will arrange our courier to collect the ring
- Resizing is generally at a cost of R 350 (for 3 sizes up/down - excl. courier costs)
I have my own gold that I would like to use
- Ring Artisan will offer to give you credit for the weight of gold that you have
- We understand that your gold may be sentimental, therefore, your very gold can be used to make your item
- We may need to add extra gold due to a 20% weight loss in manufacturing
I would like to remodel my old jewellery
- No problem! Send us your ideas and the jewellery you would like to remodel
- We will evaluate your items and work out the best way to bring back the life to your pieces
How do I get my gold/jewellery to Ring Artisan?
- Contact us and we will arrange our courier to collect the items
Does Ring Artisan make moissanite jewellery?
- Yes, we do!
- We offer moissanites at very affordable prices
- Our moissanites are comparable to Evermore Radiance Moissanites
- Our moissanites have a lifetime warranty
- We have all shapes and sizes
- Colours range: DEF, GH, IJK
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